Forum Discussion

QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
3 years ago

Keyboard does not appear

I’ve tried over and over again, but no matter HOW I open the file I cannot edit because I can’t get the keyboard to appear so, obviously, I can’t type or edit. I’m working on my iPad (I do not have t...
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QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
3 years ago

Hi Jay,

I’m trying to edit the file directly in the mobile app.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

What type of file are you trying to edit?

 

A screenshot showing how you're trying to do this would help greatly.

  • QueenMaud19's avatar
    QueenMaud19
    Helpful | Level 5
    3 years ago

    I am trying to edit a Microsoft word document. I go to the mobile Dropbox app, then I open the doc in Microsoft Word

    • QueenMaud19's avatar
      QueenMaud19
      Helpful | Level 5
      3 years ago

      Please answer my question and help me solve the problem! I don't know how to take a screenshot, so I can't provide one. I really need to work out how to edit on Dropbox (this problem only started next week).

      HOW CAN I GET THE KEYBOARD TO POP UP??????

      Catherine

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi QueenMaud19, sorry to jump in here! 

         

        Can you clarify the version of your OS, along with the Dropbox version that you have installed on your iPad? 

         

        Do you notice this behavior only with a particular file, or all of your Word content? 

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