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QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
3 years ago

Keyboard does not appear

I’ve tried over and over again, but no matter HOW I open the file I cannot edit because I can’t get the keyboard to appear so, obviously, I can’t type or edit. I’m working on my iPad (I do not have t...
edit
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

What type of file are you trying to edit?

 

A screenshot showing how you're trying to do this would help greatly.

QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
3 years ago

I am trying to edit a Microsoft word document. I go to the mobile Dropbox app, then I open the doc in Microsoft Word

  • QueenMaud19's avatar
    QueenMaud19
    Helpful | Level 5
    3 years ago

    Please answer my question and help me solve the problem! I don't know how to take a screenshot, so I can't provide one. I really need to work out how to edit on Dropbox (this problem only started next week).

    HOW CAN I GET THE KEYBOARD TO POP UP??????

    Catherine

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi QueenMaud19, sorry to jump in here! 

       

      Can you clarify the version of your OS, along with the Dropbox version that you have installed on your iPad? 

       

      Do you notice this behavior only with a particular file, or all of your Word content? 

      • QueenMaud19's avatar
        QueenMaud19
        Helpful | Level 5
        3 years ago

        Thanks Megan,

        This is happening with EVERY document I try to edit.

        By the OS, I think you mean the Operating System of the laptop on which I generate the Word docs that I'm then trying to edit on the ipad (?). It's a HP laptop Windows 10. I'm sorry but I don't know what you mean by the version of Dropbox on my ipad. I just know that I installed the Dropbox app on my ipad (I have also tried signing into my Dropbox account on the internet, but the same thing happens--I can't edit because I can't make the keyboard appear),

        Catherine

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