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Locked folder that can't be removed?
Hello Forum members, I have a folder that was sent to me by a client a couple of years ago that I can't remove from my Dropbox. The folder has a grey padlock on the bottom left corner and also an X ...
enjayare, may be something else have happened. Probably immutable flag have been set. If so, you can trow it out using: "sudo chflags nouchg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" and/or "sudo chflags noschg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee". Try it, just to be sure.
Finally give the result from "ls -lO /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" or just take a look on get info window to check is "Locked" is still checked.
Hello again 3Apabko,
This did not work because when I logged in under test the folder did not show up in my drop box. It only seems to show up in the finder window when when I open my dropbox files from the icon in the top menu bar??? Even when I open dropbox.com on the web the folder does not show up???
Hi enjayare,
The problem seems not just permissions, but owning. Your can read this for more information how to revert owning. It's normal when you switch to different user not to see directly Dropbox folder of the initial user. :wink: Every user have their own such folder. You have to be still able to navigate to appropriate Dropbox directory - just go to appropriate user directory first. Or may be the terminal solution would be better. The choice is yours. :wink:
Hope this gives additional direction.
- Lusil
Dropbox Staff
Hello Lusil,
I'm not usre how to do this? how do I drag the folder out after I have closed the desktop application?
- Lusil
You can quit the desktop app by:
- Clicking on the Dropbox icon that's next to your computer's clock.
- Selecting your profile picture or the initials that are on the top right corner of the pop up window.
- Click on Quit Dropbox.
From there, try to either drag the folder outside of the Dropbox folder to, for example, your desktop, or deleting it.
If this doesn't do the trick, please let me know or send me a screenshot (again, without any personal info) of the error message that you're presented with.
Thanks in advance!
Hello 3Apabko,
I tried to use the terminal but it kept saying illegal user name? Maybe I wasn't entering the info correctly? Also becasue the file was not mine in the first place does this mean that I can never remove it?
Hi enjayare,
Strange... :thinking: Did you try "ls /Users/"? What is the result? Also, what gives the command "whoami"?
Whoami = njrcon
The folder name is Tender - 160 Brook St, Coogee so I typed the following in terminal: -
sudo chown njrcon ~/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee
It told me
Operation not permitted
There is a locked folder in the dropbox files on my computer that I can not move to the trash (I'm on a Mac) and that will not sync with dropbox. The folder was originally shared with me on dropbox; however, the folder no longer shows up on when I go to dropbox using the web browser (even though the folder is on my machine).
I've tried rebooting, removing and reloading dropbox, and all the other suggestions I could find from the FAQs and other on-line help. I've also had a hour-long session with the IT folks where I work and they were unable to find a way to get rid of the folder. Advice or suggestions would be appreciated!
My computer is endlessly trying to sync the one folder (though I can pause it when the endless syncing becomes a problem)
MR
- LusilHi @rothm, thanks for reaching out to us.
I moved your post here, where other users have had a similar issue.
Could you have a look at the troubleshooting mentioned here, and let us know if it helps?
