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Lazman1140's avatar
Lazman1140
New member | Level 2
3 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
Linh1's avatar
Linh1
New member | Level 2
2 years ago

The folders with a down arrow dont open up my folders. Help please?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Linh1, thanks for joining our Community.

     

    Can you clarify where you're having this issue? On the Dropbox website? 

     

    A screenshot would be really helpful, if you can send us one.

     

    Thanks in advance!

    • Linh1's avatar
      Linh1
      New member | Level 2
      2 years ago

      Hi Hannah, I think I have solved it -  I had logged in to a secondary account I had.  Found my files now!  Thanks #Lin

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Glad to hear that you resolved this, Lin!

         

        If you need anything else, please let us know.

         

        Have a great day!

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