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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
lt6's avatar
lt6
Explorer | Level 3
1 year ago
Hi Hannah, it’s been a few months since I’ve last logged in. I entered my password, but I got an error that the password was incorrect. I reset my password with the email, and when I was able to log in, all of the files that were there before were all gone. 😞
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the update, lt6.

 

Do you remember if you manually reset your password yourself or if you were perhaps prompted to create a new account?

  • lt6's avatar
    lt6
    Explorer | Level 3
    1 year ago
    I manually reset the password myself. Is there a way to get my old account back?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hmm, can you also check your events page and let me know what you see there?

      • lt6's avatar
        lt6
        Explorer | Level 3
        1 year ago
        There is no activity there, except that I added the Dropbox app yesterday.

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