Forum Discussion

Alejandraescalantef's avatar
Alejandraescalantef
Explorer | Level 3
3 years ago

Lost all my photos after changing my email

I changed my email associated to my account, because i had no access to the last one. bur now I can’t find my photos, and with my past email there is no account associated anymore 😭 does anyone know...
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Changing or deleting an email does not cause your Dropbox account to stop working.

 

So, what does www.dropbox.com/events show on the other account? How long is it since you last logged in? If it was over 12 months your account/files will have been removed for inactivity

  • Alejandraescalantef's avatar
    Alejandraescalantef
    Explorer | Level 3
    3 years ago
    There is nothing there, and i dont have access to the other account. And when i try to enter to that first account, It says there is no account with that email, so i believe dropbox erased it. In my past phone, which i changed, my account with my new email was working fine, but now I don’t have anything 😞
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Alejandraescalantef, just to clarify; did you update the email address of your existing Dropbox account to another one or did you create a separate Dropbox account with the new email address that you can access?

       

      Just like Mark mentioned above, updating the email address of a Dropbox account doesn’t affect its files, since it’s still the same account. What changes is the email address that you use upon logging in.

      • Alejandraescalantef's avatar
        Alejandraescalantef
        Explorer | Level 3
        3 years ago
        i updated 😭 and it was working just fine, until i changed to a new phone, and everything changed 💔 now there is nothing in my account

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