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Forum Discussion
Lost Files that were permanently deleted after ransomware.
My company has stored files on Dropbox for 8 years and have recovered from 2 Ransomware hits in that time. We have had easily 1 million + files on Dropbox for business. We use roughly 4-5 TB of stora...
So this, according to Dropbox FAQ''s is incorrect then ?
Dropbox Backup is designed to back up your content in one direction, from your device to the cloud. If you want to edit your content after backing it up to Dropbox Backup, you'll need to do so in the files or folders on the original device.
We were backing up images and content to the cloud to be recovered in the case of the files becoming corrupted or encrypted but Dropbox couldnt even do that.
We had 2 sets of backups encrypted which is why we stored our images and files on Dropbox because, and to quote dropbox again, there are 180 days of retention and you can easily recover your files in the event something happens to them.....again lies because this is not the case.
We had backups on 2 separate machines and an offsite backup with Dropbox, which was meant to have a 180 day retention recovery rate to restore any files that were corrupted/encrypted.
Also that doesnt excuse the rudeness of the 2nd level support team for just closing tickets with no reply or acknowledgement meaning we had to reopen them. Some they replied to others nothing.
It also doesnt excuse the fact that over 1 million files were deleted with no Are you sure email or confirmation email to confirm the mass deletion of the files.
Surely common sense for a company the size of dropbox would require either the code from a 2 step app just to make sure.
