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Forum Discussion
Lost Files that were permanently deleted after ransomware.
My company has stored files on Dropbox for 8 years and have recovered from 2 Ransomware hits in that time. We have had easily 1 million + files on Dropbox for business. We use roughly 4-5 TB of stora...
The backups were not as instant as dropbox We still loose files that were 24 hours or less in age.
No matter how you dress it up Dropbox failed to to do what they say. If, like you say, dropbox permanently deleting files is definite then why did they recover files and folders from the permanently deleted stuff. And why didnt they recover more if they could recover those. Thats inconsistent.
On that subject if they were meant to permanently delete files as required by law then surely recovering some of those files breaks that law. So either way dropbox havent done what they said they would.
Basically our solicitor is in contact with Dropbox trying to recover the files or the man hours that were put into files that dropbox have lost.
Dropbox have failed on so many levels and as a result years of work and files have been lost by your company. We had over 5terrabits of data and dropbox can only recover 1.2 terrabits. They use the excuse of the files being permanently deleted when they recovered permanently deleted files just not all of them.
I understand you are only trying to help but what happened contradicts dropbox's faq's and service on so many levels. You are trying to pass the blame onto us for not backing up elsewhere yet we had other backups just not a live backup because we stupidly relied on dropbox for that. We had 4 backups in total and 3 were encrypted the ones that we could recover from the files were older versions because the live versions were on your servers where we thought they would be safe. Lesson learnt anyway the money dropbox has cost the company makes it an expensive one though.
Mark
Super User II
Super User IINote: I dont work for Dropbox.
I'm just a paying user like you.
then my advice is go to a more reputable provider.
Either way you look at it dropbox have failed to do what they say they will do.You say permanently deleted files being recoverable is the worst thing because by law they they should be gone forever.....mine were gone a week then they were recovered. I do stress here these are files that were permanently deleted. So they break that one. I just want to know why those files were recoverable yet other files in the same folder, and other folders in the root etc werent.
On the other hand they claim Dropbox Rewind will rewind your account back to any point in time over the last 180 days. I had to actually send a reply back to 2nd level for this one. The reply had to state I was aware that the dropbox accounts of my team would be rewound to the exact state on the date and time I chose......Surprise surprise it wasnt, cause only about 10% of the files were there. The rest were gone.......but some were recovered a week later because they were only permanently deleted. The 180 days retention doesnt apparently cover any files you delete by mistake or a hacker deletes for you. Though you may be lucky a week later and get some back.Add to that the fact they just close the ticket without replying too So either way dropbox have failed to do what they say and thats why the matter is in the hands of a solicitor and I am looking for a more reliable solution to handle live backups of files. I suggest you do the same before your files go walk about too.
