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Forum Discussion
Lost Files that were permanently deleted after ransomware.
My company has stored files on Dropbox for 8 years and have recovered from 2 Ransomware hits in that time. We have had easily 1 million + files on Dropbox for business. We use roughly 4-5 TB of stora...
Mark
Super User II
Super User IINote: I dont work for Dropbox.
I'm just a paying user like you.
then my advice is go to a more reputable provider.
Either way you look at it dropbox have failed to do what they say they will do.
You say permanently deleted files being recoverable is the worst thing because by law they they should be gone forever.....mine were gone a week then they were recovered. I do stress here these are files that were permanently deleted. So they break that one. I just want to know why those files were recoverable yet other files in the same folder, and other folders in the root etc werent.
On the other hand they claim Dropbox Rewind will rewind your account back to any point in time over the last 180 days. I had to actually send a reply back to 2nd level for this one. The reply had to state I was aware that the dropbox accounts of my team would be rewound to the exact state on the date and time I chose......Surprise surprise it wasnt, cause only about 10% of the files were there. The rest were gone.......but some were recovered a week later because they were only permanently deleted. The 180 days retention doesnt apparently cover any files you delete by mistake or a hacker deletes for you. Though you may be lucky a week later and get some back.
Add to that the fact they just close the ticket without replying too So either way dropbox have failed to do what they say and thats why the matter is in the hands of a solicitor and I am looking for a more reliable solution to handle live backups of files. I suggest you do the same before your files go walk about too.
