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STUOS's avatar
STUOS
Explorer | Level 4
4 years ago
Solved

Lost my files when cancelling a trial with Dropbox Backup active

DROPBOX Backup deleted my files when I cancelled my 3TB trial. Has anyone here experienced the same thing? Here's how it happened. I was on the free version and upgraded to a 3 TB trial version. Drop...
Dropbox Backup
restore
  • Jay's avatar
    Jay
    4 years ago

    Hi STUOS, thanks for bringing this to our attention.

     

    Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?

     

    Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?

     

    This will help me to assist further.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi STUOS, thanks for bringing this to our attention.

 

Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?

 

Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?

 

This will help me to assist further.

STUOS's avatar
STUOS
Explorer | Level 4
4 years ago

THANKS Jay!!!!!!

I was able to find the date the files were deleted using the events page (9/1), but the COOL thing was that I was not TOO LATE to restore my files from the Deleted Files page! Dropbox keeps them for a month. I started the download and it looks like my files are being restored NOW, as I see the spinning square "Restoring files" go round and round on my laptop. This could take a while to finish up tonight, but before I started the restore, I attached a wired ethernet cable instead of using wireless, so that should help keep the connection up while it downloads all my Audacity content. THANKS AGAIN JAY.

YOU ROCK.

Stu Osborn, Newport, OR

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