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Lost my files when cancelling a trial with Dropbox Backup active
DROPBOX Backup deleted my files when I cancelled my 3TB trial. Has anyone here experienced the same thing? Here's how it happened. I was on the free version and upgraded to a 3 TB trial version. Drop...
Hi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
To answer your questions Jay, I don't remember cancelling the Dropbox Backup before I cancelled my trial. I believe it was still syncing when I cancelled. And I probably made some changes on my machine since, but not many. I may have deleted a few files but nothing important.
UPDATE: Jay, now that I recall, and I can see it in the events page, after this all happened I actually DID delete all but one of my Audacity eNNNNN.au files which were used to launch my Audacity projects before all this happened. I was disgusted and perplexed and decided to just start over. But then I saw the Dropbox Community and wondered if Dropbox still had my files, so I did the original post which you answered, thanks.
