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STUOS's avatar
STUOS
Explorer | Level 4
4 years ago
Solved

Lost my files when cancelling a trial with Dropbox Backup active

DROPBOX Backup deleted my files when I cancelled my 3TB trial. Has anyone here experienced the same thing? Here's how it happened. I was on the free version and upgraded to a 3 TB trial version. Drop...
Dropbox Backup
restore
  • Jay's avatar
    Jay
    4 years ago

    Hi STUOS, thanks for bringing this to our attention.

     

    Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?

     

    Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?

     

    This will help me to assist further.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi STUOS, thanks for bringing this to our attention.

 

Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?

 

Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?

 

This will help me to assist further.

STUOS's avatar
STUOS
Explorer | Level 4
4 years ago

Jay, QUESTION: Before I started my restoration this evening, I had paused my Dropbox syncing a few days ago. Should that have been unpaused while my files were restoring? Should I unpause syncing while the restoration is happening, or should I just leave it alone?

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