Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Lost my files when cancelling a trial with Dropbox Backup active
DROPBOX Backup deleted my files when I cancelled my 3TB trial. Has anyone here experienced the same thing? Here's how it happened. I was on the free version and upgraded to a 3 TB trial version. Drop...
Hi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
Still struggling with this, Jay. But I've been able to launch the restoration on a piecemeal basis and the web page now says restorations all were successful, but the Dropbox app is reporting I'm at my 2 GB limit for the Basic Plan and will not sync any more. The sync apparently needs to happen to restore my machine but won't until this syncing issue is solved. So I deleted most of my content on Dropbox to free up space but it won't clear the "Can't sync until you free up space" error message in the app and won't bring down my files to my machine from the app.
What should I do????
- Hannah
Sorry to jump in here, STUOS, and thanks for keeping us in the loop.
If you'd like to free up some space in your Dropbox, one thing you could do, is move any synced files (ones with green check marks) out of your Dropbox folder, to a different location.
Another thing you could do to retrieve your files from our website, is to gradually download them to your computer.
You're very kind to try to jump in and help, Hannah.
I knew I could try to restore my folders on a piecemeal basis, and I did do that actually. I separated my music files and did that restoration, then did the larger DVD data files separately. The issue I had was the Dropbox app that is required to download my restoration. It kept hanging or crashing. I knew that could be an issue with any app that requires constant connectivity, so before I started restoring I shut down wireless and connected a wired ethernet cable. Still hung at times, so it wasn't the connection.. I had to babysit the thing and choose a file to restore next which kicked things off again. It took so long I had to leave it running when I went on vacation out of town for 4 days and when I came back today, the machine was sleeping after I had turned off its power down and disabled its hibernate options before I left. When I woke it up, it appeared the app had finished downloading!! YAY!!!
What do I do now, Hannah and/or DROPBOX Community?? Nothing appears to have changed on my Desktop after having apparently been able to successfully download all my files????- Jay
Just for clarification, have the files now been restored on your account, and are they visible on the site, but not your machine?
