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Lost my files when cancelling a trial with Dropbox Backup active
DROPBOX Backup deleted my files when I cancelled my 3TB trial. Has anyone here experienced the same thing? Here's how it happened. I was on the free version and upgraded to a 3 TB trial version. Drop...
Hi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to jump in here, STUOS, and thanks for keeping us in the loop.
If you'd like to free up some space in your Dropbox, one thing you could do, is move any synced files (ones with green check marks) out of your Dropbox folder, to a different location.
Another thing you could do to retrieve your files from our website, is to gradually download them to your computer.
You're very kind to try to jump in and help, Hannah.
I knew I could try to restore my folders on a piecemeal basis, and I did do that actually. I separated my music files and did that restoration, then did the larger DVD data files separately. The issue I had was the Dropbox app that is required to download my restoration. It kept hanging or crashing. I knew that could be an issue with any app that requires constant connectivity, so before I started restoring I shut down wireless and connected a wired ethernet cable. Still hung at times, so it wasn't the connection.. I had to babysit the thing and choose a file to restore next which kicked things off again. It took so long I had to leave it running when I went on vacation out of town for 4 days and when I came back today, the machine was sleeping after I had turned off its power down and disabled its hibernate options before I left. When I woke it up, it appeared the app had finished downloading!! YAY!!!
What do I do now, Hannah and/or DROPBOX Community?? Nothing appears to have changed on my Desktop after having apparently been able to successfully download all my files????
- Jay
Just for clarification, have the files now been restored on your account, and are they visible on the site, but not your machine?
Jay,
Apparently SOME of the files and directories that Dropbox backed up are now on my account, but I can't download the bigger files or directories, just single files. I keep getting "NETWORK ERROR" when I attempt to download the most important directories or files, so I'm left with trying to download the data, file by file, directory by directory on a piecemeal basis and knitting the directories together myself on my machine.. Also, LAST NIGHT I see that the Dropbox app I left running is synching again after it stopped while I was away on vacation for 3 days. It is still synching the larger directories. So apparently synching wasn't finished after all!!! I thought synching had completed before I left but it hadn't so now I'm seeing various orphan data sprayed on my account that isn't in the proper directories yet. I'm lost as to where they go in the directory structure!! I tried downloading a few of the most important files from my account last night but the app ALWAYS errors, saying "NETWORK ERROR" and quits.- Jay
Since you're getting network errors, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
If you're downloading them directly from the site, could you try switching browsers to see if this helps?
