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Lost my files when cancelling a trial with Dropbox Backup active
DROPBOX Backup deleted my files when I cancelled my 3TB trial. Has anyone here experienced the same thing? Here's how it happened. I was on the free version and upgraded to a 3 TB trial version. Drop...
Hi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorJust for clarification, have the files now been restored on your account, and are they visible on the site, but not your machine?
Jay,
Apparently SOME of the files and directories that Dropbox backed up are now on my account, but I can't download the bigger files or directories, just single files. I keep getting "NETWORK ERROR" when I attempt to download the most important directories or files, so I'm left with trying to download the data, file by file, directory by directory on a piecemeal basis and knitting the directories together myself on my machine.. Also, LAST NIGHT I see that the Dropbox app I left running is synching again after it stopped while I was away on vacation for 3 days. It is still synching the larger directories. So apparently synching wasn't finished after all!!! I thought synching had completed before I left but it hadn't so now I'm seeing various orphan data sprayed on my account that isn't in the proper directories yet. I'm lost as to where they go in the directory structure!! I tried downloading a few of the most important files from my account last night but the app ALWAYS errors, saying "NETWORK ERROR" and quits.
- Jay
Since you're getting network errors, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
If you're downloading them directly from the site, could you try switching browsers to see if this helps?
Hi Jay, the Dropbox app started syncing again as I posted, so when it gets done... it's been running for more than a week now.. I'll consider going to Google Chrome in an attempt to download my content but MS Edge should be fine for the Dropbox website. There is the Microsoft Windows Firewall running with MS Security Essentials software watching for viruses, but no VPN enabled here at home. The ISP router which enables my net connection is vanilla - with no security built-in.
Update: I checked the Windows Firewall rules and Dropbox.exe is allowed Inbound for "All" connections. No Outbound rules are configured for Dropbox.
- Megan
Hi STUOS, you mentioned the app is syncing again. Could you send me a screenshot of the app's current syncing status and/or any network error message that you're seeing on your end?
Thanks!
