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Lost my files when cancelling a trial with Dropbox Backup active
DROPBOX Backup deleted my files when I cancelled my 3TB trial. Has anyone here experienced the same thing? Here's how it happened. I was on the free version and upgraded to a 3 TB trial version. Drop...
Hi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorI'm glad you were able to retrieve all your files, STUOS, and that this situation is resolved for you.
Rest assured that all your comments are also passed along to our team.
Now, there are a couple of things to check, before deleting your Dropbox account.
The backup feature needs to be disabled, if you haven't done that already. You can follow the steps here, to do it.
After this, you'll need to disconnect any computers you might have linked to your account.
To do that, you can either sign out of the desktop application on those computers, or just delete them from the devices section in the security tab of your account settings.
I hope this helps.
Hannah, it's been a NIGHTMARE for almost 2 months and I'm only still working on it because after mis-reading your post, I mistakenly clicked "Setup" instead of just leaving the applet unclicked. Huge mistake. I missed your instruction to leave that alone. So Dropbox started synching across again by mistake, and before I could stop it, the flaky app had uploaded and marked almost 15 GB of data AGAIN, so here I am again.. waiting for the terrible Dropbox app to finishing syncing on my laptop AGAIN!! It says it will take 15 hours, but it stops synching all the time. I'm removing my most important computer on the security tab from the list of Dropbox supported machines and as soon as I get get my data to fully sync again, I will leave DROPBOX and all it's "features" in my rear view window.
