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ltpace610's avatar
ltpace610
Explorer | Level 3
6 months ago

Many of my files are missing, the folders are empty.

I recently started to notice that my files are missing. All of my original folders are there but all of them are empty.  I've looked in my deleted files and they aren't there.  I have been trying to ...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi ltpace610, thanks for bringing this to our attention.

Just for clarification, are these private folders on your Dropbox account, or shared folders?

Do you see any recent events related to the files or folders in question?

This will help me to assist further!

Yen Duong's avatar
Yen Duong
New member | Level 2
6 months ago

Dear Jay,

I have the same problem. It't shared folder. I had 5 folders yesterday. But now, I only have 2 folders, one of which is empty. I asked my co-workers (admin), they did nothing.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Yen Duong, sorry to see that your shared folder is missing.

    You mentioned an admin, are you a member of a Dropbox team? And is the folder in question a team folder or just a normal shared folder?

    Can you check your events page to see if you can find any related events?

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Yen Duong​ hey there, just following up to see if you still need help with this. If so, can you please provide the info requested by Hannah?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the info. This would mean that the files weren't deleted by the Dropbox system itself, so the files were deleted via another method.

    Either an app or service on your computer deleted the files, or another device that your account is connected to could've possibly deleted the files. 

    Any of the scenarios in the thread I posted previously could apply to why the files were deleted.

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