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ltpace610's avatar
ltpace610
Explorer | Level 3
6 months ago

Many of my files are missing, the folders are empty.

I recently started to notice that my files are missing. All of my original folders are there but all of them are empty.  I've looked in my deleted files and they aren't there.  I have been trying to ...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

In general, Dropbox doesn't delete your files without any user input. In some cases, when exceeding your quota on a Basic plan, you may be subject to data deletion, but you would receive multiple emails and notifications regarding this. 

This thread contains many possibilities on why files might be deleted from your Dropbox folder or account. 

ltpace610's avatar
ltpace610
Explorer | Level 3
5 months ago

Jay​ 

 I searched my email including the spam and junk mail folder. I didn't find any emails from Dropbox about overage warning or deletion warnings. So that it's the case. 

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