Forum Discussion

VM Education's avatar
VM Education
Explorer | Level 3
2 years ago

Material for some of my folders is missing, and I can't locate it.

Good afternoon, I would like you to help me with a problem I have. I have some folders in my Dropbox account named "Assorted content" and "Live Workshop at Viv's Studio 2023", and the material from t...
restore
VM Education's avatar
VM Education
Explorer | Level 3
2 years ago

Hello. I'm writing to you precisely because I've exhausted that option. First, I checked the trash, and when I saw they weren't there, I contacted you to help me resolve this.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you see any signs of the missing files in your events page VM Education?

 

When is the last time you remember seeing them on the website? 

  • VM Education's avatar
    VM Education
    Explorer | Level 3
    2 years ago

    Hello, good morning. The last time we checked the files was last Friday. That's why we find it strange that they're suddenly not there. Can you help me resolve this?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey VM Education, did you edit these folders at all, or add any files in them? 

       

      And provided that you did that, did you use our website, or the desktop app? 

       

      I'm asking, because I want to understand if the changes you made synced online in the first place. One more thing: are these folders shared ones, by any chance? 

      • VM Education's avatar
        VM Education
        Explorer | Level 3
        2 years ago

        The folders are not shared, nor have they been edited.

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