Forum Discussion

VM Education's avatar
VM Education
Explorer | Level 3
2 years ago

Material for some of my folders is missing, and I can't locate it.

Good afternoon, I would like you to help me with a problem I have. I have some folders in my Dropbox account named "Assorted content" and "Live Workshop at Viv's Studio 2023", and the material from t...
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey VM Education, did you edit these folders at all, or add any files in them? 

 

And provided that you did that, did you use our website, or the desktop app? 

 

I'm asking, because I want to understand if the changes you made synced online in the first place. One more thing: are these folders shared ones, by any chance? 

VM Education's avatar
VM Education
Explorer | Level 3
2 years ago

The folders are not shared, nor have they been edited.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Do they show at all on Events VM Education ?

    • VM Education's avatar
      VM Education
      Explorer | Level 3
      2 years ago

      Good morning. No! My issue still persists. The files from the folder are nowhere to be found in my Dropbox account and have never been touched. They are not shared either. Could you please check the problem from within your platform?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sure thing VM Education!

         

        I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

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