Forum Discussion

VM Education's avatar
VM Education
Explorer | Level 3
2 years ago

Material for some of my folders is missing, and I can't locate it.

Good afternoon, I would like you to help me with a problem I have. I have some folders in my Dropbox account named "Assorted content" and "Live Workshop at Viv's Studio 2023", and the material from t...
restore
VM Education's avatar
VM Education
Explorer | Level 3
2 years ago

The folders are not shared, nor have they been edited.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Do they show at all on Events VM Education ?

  • VM Education's avatar
    VM Education
    Explorer | Level 3
    2 years ago

    Good morning. No! My issue still persists. The files from the folder are nowhere to be found in my Dropbox account and have never been touched. They are not shared either. Could you please check the problem from within your platform?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing VM Education!

     

    I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!