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axspivey's avatar
axspivey
New member | Level 2
2 years ago
Solved

Media files are taking up my space but I can't find them to delete them

Hi,   I have a really weird error that I have no idea how to deal with.   I've been using a free dropbox account since like 2011, and last week I was editing some video on my windows laptop w...
  • Hannah's avatar
    2 years ago

    Hey axspivey, welcome to the Dropbox Community!

     

    It sounds like our backup feature might have been enabled on your computer.

     

    Do you see these files in your backups page here?

     

    Keep me posted.

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