Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Microsoft Word documents won't sync
Hi!
Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
Hello!
Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:
1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility"
10. Under Dropbox ensure everything is checkedHope this helps.
Lusil
Dropbox Staff
Dropbox StaffThanks for checking that out for me, mrflannery.
Could you also try the following steps in the exact order listed, and see if they do the trick?
- Click on the Dropbox icon in your menu bar.
- Go to the gear in the Notifications panel.
- Select Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the 'Option/Alt' key.
- Click Fix Hardlinks (make sure you're still holding down the 'Option/Alt' key).
- You may be asked for your computer's login credentials, in which case, please enter them.
- Wait a bit to see if Dropbox resumes syncing.
If the above steps don’t resolve your issue, repeat the first six steps, but on the seventh step, click Fix Permissions, instead.
Let me know if this helps - thanks!
Hello Lusil,
I tried the steps you listed, fixing both the hardlinks and the permissions and am still having the same issue unfortunately. I'm hoping you might have another trick up your sleeve...?
I'm super grateful for your efforts!
- Lusil
Nope, Lusil. Everything is up to date. It's a weird one!
- Lusil
Thanks for checking that out for me, mrflannery.
Could you have a look at our Support page and check to see your options to contacting our team?
