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mrflannery's avatar
mrflannery
Helpful | Level 5
6 years ago
Solved

Microsoft Word documents won't sync

Hi! Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
desktop
edit
Microsoft Office
sync
  • skyflyer's avatar
    skyflyer
    6 years ago

    Hello!

     

    Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:

     

    1. Click on the apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Files and Folders"
    6. Under Dropbox ensure everything is checked
    7. Select "Full Disk Access"
    8. Under Dropbox ensure everything is checked
    9. Select "Accessibility" 
    10. Under Dropbox ensure everything is checked

     

    Hope this helps.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

No worries, mrflannery! 

 

Hmm. :thinking: Do you by any chance have any pending updates to your OS? 

mrflannery's avatar
mrflannery
Helpful | Level 5
6 years ago

Nope, Lusil. Everything is up to date. It's a weird one!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for checking that out for me, mrflannery. 

     

    Could you have a look at our Support page and check to see your options to contacting our team?
    • mrflannery's avatar
      mrflannery
      Helpful | Level 5
      6 years ago

      Will do, Lusil! Thanks!

      • skyflyer's avatar
        skyflyer
        Helpful | Level 6
        6 years ago

        Was there any update on this issue? I'm having the same issue. When I close Word, Pause syncing and Resume syncing, the file syncs. Otherwise, I get the same red cross.

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