Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

mrflannery's avatar
mrflannery
Helpful | Level 5
6 years ago
Solved

Microsoft Word documents won't sync

Hi! Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
desktop
edit
Microsoft Office
sync
  • skyflyer's avatar
    skyflyer
    6 years ago

    Hello!

     

    Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:

     

    1. Click on the apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Files and Folders"
    6. Under Dropbox ensure everything is checked
    7. Select "Full Disk Access"
    8. Under Dropbox ensure everything is checked
    9. Select "Accessibility" 
    10. Under Dropbox ensure everything is checked

     

    Hope this helps.

BBY34's avatar
BBY34
New member | Level 2
6 years ago

I have been having the same problem. Any solutions?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey skyflyer and BBY34, thanks for nudging us on this thread. 

 

Out of curiosity, did you try any troubleshooting mentioned on this discussion, including following these steps? 

 

Keep me posted!

  • Shacka's avatar
    Shacka
    Explorer | Level 4
    6 years ago

    Is there any update to this problem?? Im having the issue and its becoming quite time consuming to use the work arounds..

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey Shacka, thanks for joining us here.

     

    Just to clarify, if you use the steps mentioned previously, do your files sync until the next time that they're edited?

     

    Which version of Microsoft Office are you using?

     

    Also, which version of the desktop app do you have installed?

     

    Keep me posted!

  • Shacka's avatar
    Shacka
    Explorer | Level 4
    6 years ago

    I am using 16.39 (Latest Microsoft 365) and Dropbox 102.4.431

     

    Can we now put some man hours into thois problem as its now causing me time at my end having to remember to rename the file and then change name to original to get it to sync, which of cause should be an automatic process

     

    A very disgruntalled Dropbox user

     

    Neil

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!