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Forum Discussion

mrflannery's avatar
mrflannery
Helpful | Level 5
6 years ago
Solved

Microsoft Word documents won't sync

Hi! Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
desktop
edit
Microsoft Office
sync
  • skyflyer's avatar
    skyflyer
    6 years ago

    Hello!

     

    Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:

     

    1. Click on the apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Files and Folders"
    6. Under Dropbox ensure everything is checked
    7. Select "Full Disk Access"
    8. Under Dropbox ensure everything is checked
    9. Select "Accessibility" 
    10. Under Dropbox ensure everything is checked

     

    Hope this helps.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey everyone, thanks for all your reports on the matter. 

 

Due to sensitive information that may be necessary to have a better look into this for you, could you please contact our Support team and let us know the ticket ID (eg. #1234567) associated with the interaction?

 

If you have any trouble submitting a ticket, don't hesitate to give us another nudge and we'd be happy to send you one. 

 

Keep us posted. Thanks again!

Shacka's avatar
Shacka
Explorer | Level 4
6 years ago

Ticket #10916691

  • Shacka's avatar
    Shacka
    Explorer | Level 4
    6 years ago

    The above ticket has now been open more than 28 days

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for letting me know, Shacka. 

     

    I was able to locate your ticket and can see that it's being reviewed by a specialized member of the team. 

     

    I've made sure to pass your comments along to them, and they'll get back to you as soon as they have more information on this. 

     

    In the meantime, if you have any other questions for us, don't hesitate to give us another nudge. Thanks again!

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