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thagen's avatar
thagen
Explorer | Level 4
5 years ago
Solved

Missing Dropbox folders and files

Almost all of my files and folder are missing from my work Dropbox . They are mostly PDFs from shared folders. I don't see them when I check my deleted. A couple weeks agos I deleted the Dropbox ap...
restore
  • Daphne's avatar
    Daphne
    5 years ago

    In this case, I'm afraid you wouldn't be able to restore these as they fall outside of the 30 day window.

     

    It would be expected that the files are no longer available on the server to be restored to your account.

     

    Sorry to be the bearer of bad news here, but please let me know if you have any further questions.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for getting back to me thagen!

 

It may be that some deletions were synced before the app was removed from the device in this case.

 

If you're having trouble finding the other files that are missing, I can suggest checking out these steps too.

thagen's avatar
thagen
Explorer | Level 4
5 years ago

Thanks!  I have a Basic Dropbox account, so unfortunately I can't try to rewind.Any other suggestions?

  • thagen's avatar
    thagen
    Explorer | Level 4
    5 years ago

    Do you have any other suggestions for me?

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Are you getting an error when you try and restore the file, thagen?

       

      Is it possible that it was deleted outside the account's version history window? For a Basic account, this would be 30 days.

      • thagen's avatar
        thagen
        Explorer | Level 4
        5 years ago

        Yes, I am getting error messages when I try to restore the files. They were deleted in August.

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