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Forum Discussion

LeroyD's avatar
LeroyD
Helpful | Level 5
2 years ago

Missing all folders and files.

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox

  • Jay's avatar
    Jay
    2 years ago

    The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

     

    Are you certain that you don't have another email address which you could have used for Dropbox?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi LeroyD, thanks for bringing this to our attention.

     

    Are there any files visible on the deleted files page, or the events page?

     

    This will help me to assist further!

    • LeroyD's avatar
      LeroyD
      Helpful | Level 5

      Not is deleted, didn't look in Events, didn't see that tab.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:

         

        • The files are on another Dropbox account
        • They were on a shared folder you don't have access to any more
        • The files were deleted outside of the 30 day period
        • The files were permanently deleted

        Is it possible that any of the above could be true?