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TelecomBirddog's avatar
TelecomBirddog
New member | Level 2
2 years ago
Solved

Missing files after removing Capture from my Dropbox account

In January I allowed Dropbox to add Capture to my basic account.  After 22 days I cancelled Capture.    Now I can't find any of the folders or files I had in the Dropbox account. They aren't i...
restore
  • Walter's avatar
    Walter
    2 years ago

    Glad to hear it's sorted now TelecomBirddog 

     

    See you around the Community and take care! 

TelecomBirddog's avatar
TelecomBirddog
New member | Level 2
2 years ago

An email welcomed me to Drop Box PRO at the same time as Capture was added.
My cancellation on 2/9/24 removed me from Drop Box Pro back to Basic. What now?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey TelecomBirddog - sorry to jump in here, but do you happen to have another Dropbox account, associated with a different email address of yours?

 

Also, do you remember how you had uploaded your files to your account in the first place? 

  • TelecomBirddog's avatar
    TelecomBirddog
    New member | Level 2
    2 years ago

    I deleted this new account. Accessed the old account incognito. Files were in tact.

    Thanks. My community name may change.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Glad to hear it's sorted now TelecomBirddog 

       

      See you around the Community and take care! 

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