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Joris-Jornature's avatar
Joris-Jornature
New member | Level 1
11 months ago

Missing folders and Paper docs after migration

For many years I have used Dropbox paper.  Made hundreds of folders and papers.  Now I have only 10 or so in my migrated section.  First of all I had no idea something was about to happen.  M...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Joris-Jornature - sorry to hear about your missing files.

Can you please clarify if you're referring to Dropbox Paper docs or if you noticed other files missing too?

Have you tried taking a look at the events page? It's the place where all uploads, edits, and deletions are normally logged, so it should give a hint.

In any case, please keep us posted, Joris. 

  • Lmstreng's avatar
    Lmstreng
    New member | Level 1
    10 months ago

    I’m running into this exact same issue. No email, no warning, nothing.

    Suddenly I try going to a Dropbox Paper document to find a message that it was moved to Dropbox in a “Migrated” folder and how to access the new Paper Dropbox. When I try accessing the new Dropbox Paper, it shows nothing!

    In my Dropbox Paper app I’m still seeing my folders that say I have X number of documents. When I got into the folder, nothing is there

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Sorry to hear that, Lmstreng.

      Just to confirm, if you go to the "All files" page in your Dropbox account and then open the "Migrated Paper docs" folder, are you able to see your Paper docs there?

      • Lmstreng's avatar
        Lmstreng
        New member | Level 1
        10 months ago

        Yes, I can see them in Dropbox but now I'm unable to:

        • I'm not seeing them when I go to the "new" Dropbox Paper unless I star them. And even then none of my folders are there.
        • Export all my papers to Word Documents all at once
        • I can't even seem to export an individual Paper to a Word Document as it just sits on the "Preparing files for export..." window
  • roybj's avatar
    roybj
    New member | Level 1
    10 months ago

    I have the same issue. since few days ago, I guess you migrated my paper to something.
    now in the android app I see only 10 docs, but I can still search for the rest. I just have no way of getting to them or knowing they're there other than searching

    going to dropbox in web, I see the docs under all files, migrated docs. what now? how can I see them in paper? are you deprecating paper or something? 

    Oh, and new docs show in "Paper docs". it's a mess. 

    Thanks for your help.

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