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Missing Version History
I have a file that suddenly lost all its data and version history! what should i do ?
Sorry to jump in here, Omar Azman!
Can we send you an email, so we can look into this a bit more closely?
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hey guys! can any one help ??
I checked activity. It was never deleted and the last edit was in May and then no change at all.
- Walter
Dropbox Community Moderator
Can you clarify when exactly were the last couple of edits you see in your events page?
Is it possible that when you were saving the changes on this file, it was overwriting the file?
Also, where are you editing the file from exactly? Do you see any other versions that you can restore from there?
Any additional information you can find is more than welcome Omar Azman
- As i said the last edits were in May and unfortunately none are clickable. I was using the file as i always did, nothing different happend. Is it possible that the file simply got damaged or lost in the database ?!
- Walter
When you say you were using the file as always, were you using any particular third party apps or integrations with Dropbox perhaps, Omar?
- No i just open it from my dropbox folder using gsheet.
- Hannah
Sorry to jump in here, Omar Azman!
Can we send you an email, so we can look into this a bit more closely?
[email address removed per the Dropbox Community Guidelines]
- Hannah
Thanks! I just sent you an email, so make sure to get back to me when you get a chance.
Did this ever get sorted? One of my Excel files that I edit nearly every day has rerverted to a version 4 months old. No versions are avaiable after this despite me accessing the file many times in the meantime.
