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Forum Discussion
Most recent Dropbox data disappeared, how can I recover it?
When a new operating system was installed to my Macbook Air laptop, I reinstalled the DB program in the Finder. I discovered that all the data from fall 2023-present was gone. I would like to know h...
Thank you, Jay, for replying to my message.
The last time I accessed DB was Tuesday, May 7. I opened DB in the Finder. The DB files were erased, probably when the Apple Store technician was diagnosing why my lap top was in a repetitive shut down/restart loop that may be a kernel panic mode. The technician got my computer up and running.
My DB app on my laptop was empty. I could only copy older files(pre October 21, 2023. All files on my laptop dated after October 2023 are gone.
Now, I cannot access my DB account at all. I am hoping that the missing files are stored in the DB Cloud storage.
The last time I saw those missing files was March 2024.
Thank you for your assistance.
Molly L
The last time I accessed DB was Tuesday, May 7. I opened DB in the Finder. The DB files were erased, probably when the Apple Store technician was diagnosing why my lap top was in a repetitive shut down/restart loop that may be a kernel panic mode. The technician got my computer up and running.
My DB app on my laptop was empty. I could only copy older files(pre October 21, 2023. All files on my laptop dated after October 2023 are gone.
Now, I cannot access my DB account at all. I am hoping that the missing files are stored in the DB Cloud storage.
The last time I saw those missing files was March 2024.
Thank you for your assistance.
Molly L
- Nancy
Dropbox Community Moderator
Hey Molly, just to clarify, can you see your Dropbox files when accessing your Dropbox account online? Are you logged in to the correct Dropbox account, when checking your email address here?
Is that email the same as the one you see in your desktop app preferences?
- Thank you for answering my question, Nancy. My Mac laptop crashed and when The technician at the Apple Store was able to reboot it, all DB files after October 2023 were gone
That laptop is being repaired with a new motherboard and I will not be able to logon onto to DB until I get out of the University control of my DB account.
So, these two technical issues need to be addressed first.
Then I will write again to find out if I have two DB accounts and which one might have a DB cloud backup.
Molly L- My goal is to recover as many files in my DB account (s) for 2024 because DB was my only back up system.
Molly L
