Forum Discussion

mlindner's avatar
mlindner
Explorer | Level 4
2 years ago

Most recent Dropbox data disappeared, how can I recover it?

When a new operating system was installed to my Macbook Air laptop, I reinstalled the DB program in the Finder.  I discovered that all the data from fall 2023-present was gone. I would like to know h...
account access
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you able to view any deleted files on your account?

  • mlindner's avatar
    mlindner
    Explorer | Level 4
    2 years ago
    No, I cannot. I am unable logon to DB because DB only recognizes my university of Michigan email and I can get no further in the command to create another
    Email for DB. The error message says “You already have an account in this name. It’s a loop

    Are you able to verify the two accounts and two emails.?
    Thank you, Jay.
    Molly L
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey mlindner, sorry for jumping in here as well and happy Monday.

       

      Are you able to login to your account using a web browser, instead of the Dropbox application?

       

      If your main browser is already logged in to a different account, try using a private browsing/incognito window, to login to the preferred account and let us know what you see.

      • mlindner's avatar
        mlindner
        Explorer | Level 4
        2 years ago
        Thank you, Hannah, for your reply and suggestion.
        I was almost into my DB account yesterday using the app on my cell phone. A message said that a code to complete log on was sent to me via email, but it never arrived.
        Can you please explain what an “unknown” user name will be possible when logging onto Safari, my second browser?
        Molly L

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