Forum Discussion

mlindner's avatar
mlindner
Explorer | Level 4
2 years ago

Most recent Dropbox data disappeared, how can I recover it?

When a new operating system was installed to my Macbook Air laptop, I reinstalled the DB program in the Finder.  I discovered that all the data from fall 2023-present was gone. I would like to know h...
account access
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mlindner, sorry for jumping in here as well and happy Monday.

 

Are you able to login to your account using a web browser, instead of the Dropbox application?

 

If your main browser is already logged in to a different account, try using a private browsing/incognito window, to login to the preferred account and let us know what you see.

mlindner's avatar
mlindner
Explorer | Level 4
2 years ago
Thank you, Hannah, for your reply and suggestion.
I was almost into my DB account yesterday using the app on my cell phone. A message said that a code to complete log on was sent to me via email, but it never arrived.
Can you please explain what an “unknown” user name will be possible when logging onto Safari, my second browser?
Molly L
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mlindner, have you already tried adding no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?

     

    As for your second question, would you mind elaborating a bit more? When you say "unknown username" are you referring to your account? 

     

    And did you come across this? 

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