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Forum Discussion
Moving a file is creating a copy in the original folder
Morning -When moving a file to another folder (sub or otherwise) The moved file will repopulate to it's original location, thus creating a copy. -The file repopulates within minutes or within a cou...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHello Niccodemure - how are you today?
Just to make sure we're on the same page, could you clarify if you're working on the website or on your Dropbox Folder on your computer, thus utilizing the desktop app?
If the former one, do you notice the same behavior on other browsers, after clearing your browser's cache and/or an incognito window with no extensions or plugins running?
If the latter, can you send me a screenshot of the exact status of the app when performing those actions along with a brief description of its behavior while syncing those changes?
In addition, do those files happen to be inside a shared folder and may be in use when performing those actions? Can you grab a sample file from those and check its version history to see if it's coming back from another device of yours or another user?
Let me know what you find and we'll take it from there.
Thank you for your reply,
With some diggin it seems as though we have a program or App running on one of our users computers that is locking down files. So when that computer tries to sync it cuses the file to be repopulated.
It will take some time but we will need to figure out which one.Thanks
Were you able to find a solution to this issue? We are experiencing the same thing and have been for about a month now. Thanks
I too am having the same issue. Please let me know if there is anything we can do to fix this.
I was told by customer service to quit Drop Box on my task bar because I use the Drop Box folders on my computer vs the website to see if the duplicates continue. Once I quit dropbox (which stops your syncing) the files did not continue to repopulate. This determines if it is a computer issue or a Dropbox issue. There has not been a solution just yet on this issue for me.
Hello,
Has there been a solution to this? We are professional media house relying on dropbox to share files and work across countries and we are facing the same problem. It is causing much confusion.
Any answers?
Has there been a solution to this problem? I am experiencing the same issue.
- Daphne
Hey peeps, apologies for the delayed reply here!
Would you both, MarkeyVAHK and JG2019, mind checking my previous post here and let me know what you find?
Let me know and we can go from there - thanks!
