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Forum Discussion
Niccodemure
7 years agoExplorer | Level 4
Moving a file is creating a copy in the original folder
Morning -When moving a file to another folder (sub or otherwise) The moved file will repopulate to it's original location, thus creating a copy. -The file repopulates within minutes or within a cou...
Walter
Dropbox Community Moderator
7 years agoHi areynoso; sorry to hear you're having issues with this.
Could you please clarify if you're indeed moving those files or copying them for me?
Also, did you get the chance to check my other suggestions a few posts above yours in this very same thread?
Let me know what you find and we'll take it from there!
areynoso
7 years agoExplorer | Level 4
Thanks for responding Walter, I normally drag and drop but when I started to see that the files and folders would cause duplicates I decided to try cutting and pasting but with both strategies they caused the same issue unfortunately.
I did read your comment above and I addressed that I am using Dropbox on my computer via folders, and when these duplicates form the dropbox icon status on my task bar shows "Up to date".
You mentioned: Do files happen to be inside a shared folder and may be in use when performing those actions? (Yes they are in shared folders and could possibly be in use while performing these actions but RARE) Can you grab a sample file from those and check its version history to see if it's coming back from another device of yours or another user? (Anytime the duplicates appear I delete the files).
- areynoso7 years agoExplorer | Level 4
This is what the version history shows of a file that was duplicated. I moved the file into a folder and it is saying that I deleted it and then my colleague Jon Bykerk "Edited" it at 10:28 am which is not the case but rather a duplicate appeared.
- Walter7 years ago
Dropbox Community Moderator
In this case, could you have your colleague Jon delete this file (and any other affected ones) from his computer too areynoso?
Let me know how it goes!
- areynoso7 years agoExplorer | Level 4
Walter, yes he can delete these files as well but that isn't solving the issue necessarily.
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