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Niccodemure's avatar
Niccodemure
Explorer | Level 4
7 years ago

Moving a file is creating a copy in the original folder

Morning -When moving a file to another folder (sub or otherwise) The moved file will repopulate to it's original location, thus creating a copy. -The file repopulates within minutes or within a cou...
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for checking that JG2019!

If the file is being added back to another member/device, then the deletion of the file can't be synced to that device.

This can either be because the file is open on the computer, or it's being accessed by a third-party app that is looking at the file (eg. antivirus, security programs etc).

In this case, you can try deleting the file from the device that it was added back from, or try deleting the file again after a short time period.

If you'd like to share the screenshot with me, you can open a ticket with Support here (attaching the screenshot) and let me know the ticket number here.

I hope this helps to clarify the matter - thanks!

JG2019's avatar
JG2019
Helpful | Level 5
6 years ago

Daphne,

Unfortunately your response does not help or clarify matters.  This problem started a couple of months ago.  Before then and with the same computer setups, files were never duplicated like they are today.  I would also like to add that if the files are deleted from Dropbox on the Web, then no duplications occur.  Therefore, your reasoning that the file is being accessed by a third party program or that it is open does not make sense.  I will be opening a support ticket to have the problem solved as soon as possible. 

  • Harjo1's avatar
    Harjo1
    New member | Level 2
    6 years ago

    Hi,

     

     Our office is experiencing the same problem.  Alot of the responses from Dbox seem unhelpful so far.  For the record, this very recently starting happening to most of our office and we have not made any major changes, same computers etc.  

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I understand that this is a new occurrence for you and your team JG2019, I'd be more than happy to help look further into this with some more specific info.

    If you'd like, I can create a ticket for you to the email linked with your profile and I can follow up with the investigation with you there.

    Otherwise, you can create a ticket here and let me know the ticket number (eg. #1234567) and I can pass along all the info you've provided here.

    Harjo1, would you mind just checking my previous post here and letting me know what you find?

    Also, it seems you've already contacted our Support team. Would you mind letting me know the ticket number that you have so I can have a look there?

    Let me know - thanks!

About Delete, edit, and organize

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