Forum Discussion

Niccodemure's avatar
Niccodemure
Explorer | Level 4
7 years ago

Moving a file is creating a copy in the original folder

Morning -When moving a file to another folder (sub or otherwise) The moved file will repopulate to it's original location, thus creating a copy. -The file repopulates within minutes or within a cou...
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Harjo1's avatar
Harjo1
New member | Level 2
7 years ago

Hi,

 

 Our office is experiencing the same problem.  Alot of the responses from Dbox seem unhelpful so far.  For the record, this very recently starting happening to most of our office and we have not made any major changes, same computers etc.  

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

I understand that this is a new occurrence for you and your team JG2019, I'd be more than happy to help look further into this with some more specific info.

If you'd like, I can create a ticket for you to the email linked with your profile and I can follow up with the investigation with you there.

Otherwise, you can create a ticket here and let me know the ticket number (eg. #1234567) and I can pass along all the info you've provided here.

Harjo1, would you mind just checking my previous post here and letting me know what you find?

Also, it seems you've already contacted our Support team. Would you mind letting me know the ticket number that you have so I can have a look there?

Let me know - thanks!

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