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mmday97's avatar
mmday97
Explorer | Level 3
3 years ago

Moving files from Dropbox back onto PC

Hi everyone. I wish there was a phone number to call for this but oh well. So my issue is, is that many files that were associated with my Student DropBox account became inaccessible on my PC. I down...
Delete
desktop
Organize
restore
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mmday97, if the files aren't showing the green icon with a white tick, as shown here, then it means the files are not on your computer fully. 

 

You'll need to mark them as available offline first, allow them to sync so that they all show that icon. Afterwards, you can copy or move them out of the Dropbox folder to another location on your computer.

 

I'd also recommend disabling the computer backup feature to prevent any potential issues in the future.

mmday97's avatar
mmday97
Explorer | Level 3
3 years ago

I did that, and only some of the folders aren't showing up with the checkmark like you said.

 

 

 

The files that I moved from Dropbox into my Documents are available and they have no icon next to them at all. Are all these folders and files safe if I uninstall Dropbox?

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you disabled the computer backup feature yet? This would ensure files would return to being local on your machine for any files in those system folders added to the backup.

    • mmday97's avatar
      mmday97
      Explorer | Level 3
      3 years ago

      I thought I did, but I'm not sure if I did it correctly? Would you kindly take a screenshot of where I'm supposed to go in order to disable it, just so I know for sure?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me as well, mmday97. 

         

        Can you please click here and send us a screenshot of what you see on that page?

         

        We can guide you from there.

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