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Forum Discussion

mmday97's avatar
mmday97
Explorer | Level 3
3 years ago

Moving files from Dropbox back onto PC

Hi everyone. I wish there was a phone number to call for this but oh well. So my issue is, is that many files that were associated with my Student DropBox account became inaccessible on my PC. I down...
Delete
desktop
Organize
restore
sync
mmday97's avatar
mmday97
Explorer | Level 3
3 years ago

I did that, and only some of the folders aren't showing up with the checkmark like you said.

 

 

 

The files that I moved from Dropbox into my Documents are available and they have no icon next to them at all. Are all these folders and files safe if I uninstall Dropbox?

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Have you disabled the computer backup feature yet? This would ensure files would return to being local on your machine for any files in those system folders added to the backup.

  • mmday97's avatar
    mmday97
    Explorer | Level 3
    3 years ago

    I thought I did, but I'm not sure if I did it correctly? Would you kindly take a screenshot of where I'm supposed to go in order to disable it, just so I know for sure?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi from me as well, mmday97. 

       

      Can you please click here and send us a screenshot of what you see on that page?

       

      We can guide you from there.

      • mmday97's avatar
        mmday97
        Explorer | Level 3
        3 years ago

        Thank you Nancy. So here is the order in which I followed the advice for going to the Sync and Backup settings. I'm a very literal person, so not seeing a tab that directly said "Sync and Backup" threw me off a bit!

         

         

         

         

        And also according to the Dropbox folder on my computer, it says that all of these files are available offline...but most of the original files still can't be accessed, just the ones that I moved from Dropbox to My Documents".

         

         

         

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