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Forum Discussion

mmday97's avatar
mmday97
Explorer | Level 3
3 years ago

Moving files from Dropbox back onto PC

Hi everyone. I wish there was a phone number to call for this but oh well. So my issue is, is that many files that were associated with my Student DropBox account became inaccessible on my PC. I down...
Delete
desktop
Organize
restore
sync
mmday97's avatar
mmday97
Explorer | Level 3
3 years ago

I thought I did, but I'm not sure if I did it correctly? Would you kindly take a screenshot of where I'm supposed to go in order to disable it, just so I know for sure?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, mmday97. 

 

Can you please click here and send us a screenshot of what you see on that page?

 

We can guide you from there.

  • mmday97's avatar
    mmday97
    Explorer | Level 3
    3 years ago

    Thank you Nancy. So here is the order in which I followed the advice for going to the Sync and Backup settings. I'm a very literal person, so not seeing a tab that directly said "Sync and Backup" threw me off a bit!

     

     

     

     

    And also according to the Dropbox folder on my computer, it says that all of these files are available offline...but most of the original files still can't be accessed, just the ones that I moved from Dropbox to My Documents".

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      It looks like the backup is disabled, however, you might have older backups still visible in your account.

       

      Try marking everything as available offline, and then drag it to another folder on your machine outside of the Dropbox folder. Don't move them to the Downloads, Downloads or Desktop folder for now.

      • mmday97's avatar
        mmday97
        Explorer | Level 3
        3 years ago

        I'm currently moving everything from the other Backup to My Documents, but I'm getting this error message for certain files??

         

         

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