Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Bmtrader's avatar
Bmtrader
Explorer | Level 4
9 months ago

My account was closed, but I already paid for my subscription. What is happening?

Is there somebody who can tell me how i can get  reach anybody from dropbox in person. They closemy 2 tb account but ive paid 119.88 euros for that. I tried for 2 weeks tobget in touch with dropbox b...
account access
Delete
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Bmtrader, sorry to hear about that. 

Let's see what we can find about this together.

You mentioned that your account was closed, can you give me some additional info about this? 

Do you get any errors when trying to sign into your Dropbox account? Is it possible that you're talking about your plan being downgraded? 

If you have an open ticket with our Support team, feel free to let me know the number in order for me to locate it on our system.

Keep me posted! 

Bmtrader's avatar
Bmtrader
Explorer | Level 4
9 months ago

HI MEGAN,

i didnt get any errors i only saw that my account is now 2GB instead of 2 TB. I got the following message from dropbox:

"We have received a chargeback notification for the Plus account registered with the email address [email removed as per Community Guidelines]. As a result of the chargeback, your account has been downgraded to Dropbox Basic.

To continue using Plus, please upgrade your account using the button below".

The chargeback they speak about is not from the 119.88 euros for the 2TBs but that was from an extra service wich i dont wanted after all. The chargeback was an amount of 36 euros and some cents.  So my payment of 119,88 is still payed and i still want the 2TB to stay.

I had a former mail but thats gone. 

I hope you understand my English because im Dutch :)

Kind regards

Bart

i

 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!