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Ade86's avatar
Ade86
Explorer | Level 3
2 years ago

My content has been missing after downgrading, and lost 70% of my documents.

Hi all I have an issues, before i uses trail business package, and it been downgraded my account and almost 70% of my document all gone. I been talking to customers also no action. Can anybody help m...
Delete
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Ade86's avatar
Ade86
Explorer | Level 3
2 years ago
Tq,
Mark, ya everything lost..now I subscribe business plan back,
www.dropbox.com/events about this I already check nothing solve my issues
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Resubscribing wont help - as that just gives more capacity to the account. 

 

What is Events showing? 

  • Ade86's avatar
    Ade86
    Explorer | Level 3
    2 years ago
    Event just showed downgrade and some file are deleted and I don't remember I had deleted any. Did you know how do solved this. Customer service also not give me any answer
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      If they are deleted how long ago did it say deleted? 

       

      The only way to restore it is via that events tab and following this. BUT the deletion must have been less than 30 days ago. The account plan you are on is what counts towards the deletion window. Upgrading will not change that. If it was over 30 days ago they are not recoverable - even by Dropbox staff. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi there, Ade86, sorry to hear about that! 

       

      Would you mind sending over your ticket number reference, in order to locate it on our system? 

       

      I'll be waiting for your response!

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