Forum Discussion

Ade86's avatar
Ade86
Explorer | Level 3
2 years ago

My content has been missing after downgrading, and lost 70% of my documents.

Hi all I have an issues, before i uses trail business package, and it been downgraded my account and almost 70% of my document all gone. I been talking to customers also no action. Can anybody help m...
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Ade86's avatar
Ade86
Explorer | Level 3
2 years ago
Event just showed downgrade and some file are deleted and I don't remember I had deleted any. Did you know how do solved this. Customer service also not give me any answer
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, Ade86, sorry to hear about that! 

 

Would you mind sending over your ticket number reference, in order to locate it on our system? 

 

I'll be waiting for your response!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for that Ade86!

       

      It seems the issue you mentioned has to do with your Vault files specifically, is that correct? 

       

      In any case, it seems that your ticket has been escalated to our Specialized agents. We've increased the priority of the ticket to High and they'll be with you as soon as possible. 

       

      Thank you for your patience, while they investigate this and try to find the right course of action to proceed. 

      • Ade86's avatar
        Ade86
        Explorer | Level 3
        2 years ago
        I hope this issues can be solved immediately. I'm waiting from your team

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