Forum Discussion

iamdissapointed's avatar
iamdissapointed
New member | Level 1
2 years ago

My Dropbox Account Disappeared! I had 5TB of files that now show as 2GB.

I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB  of files and now when I log in, it shows me as having a basic 2gb acco...
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
dropboxISdissapointing wrote:

I need help to get my DB account back. ... when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!!

First step, use the credit card charge lookup tool to identify the account that you're paying for and confirm it's the same account that you're signing in to now.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!