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My Dropbox Account Disappeared! I had 5TB of files that now show as 2GB.
I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB of files and now when I log in, it shows me as having a basic 2gb acco...
yes.
Rich
Super User II
Super User IIyes.
You haven't really provided much information about the problem, so why don't you start a new topic specific to your issue so you aren't replying to a 3-month old topic. Please be as detailed as possible.
- When was the last time you signed in to the account?
- Is it a free or paid account?
- If paid, have you used the charge lookup tool and what was the result?
- Have you searched your email for any messages from Dropbox to ensure you're signing in with the same email address?
- etc.
The more information you can provide, the more likely it will be that someone can help you or at least point you in the right direction.
I actually did all that on another post... I reached out to the person who created this post originally to see if they ever had a solution to their problem. I am sure you mean well, however nothing you have said is an answer to my original question...
