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wendy_mugridge's avatar
wendy_mugridge
Helpful | Level 6
4 years ago

My Dropbox Not syncing other users' changes/editions

If any of my co-workers adds, edits or deletes anything in Dropbox it does not sync for me. If I add, edit or delete anything using Finder on my MAC, it will sync. I can see their changes when I log ...
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wendy_mugridge's avatar
wendy_mugridge
Helpful | Level 6
4 years ago

When I click on the app, the number of files usually goes up every day. It was showing around 13,000 when I left for vacation on December 24 to around 11, 000 today. It says it is syncing.

 

I am currently looking at a folder on Dropbox on-line that I know was added by another user on December 15, 2021, but when I look at that folder in finder on my MAC, it is not there. I think that there has been enough time for it to have synced everything by this point, especially since very little would have been added by anyone over the long weekend.

 

I don't know what else to do but cannot continue like this...

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
So, if I understand this correctly, syncing is happening and the number of files downloading is reducing, it's just super slow.

Can you try to reduce the files in your Dropbox folder, by removing some folders you don't really use often with selective sync?

This might help speed things up.
  • wendy_mugridge's avatar
    wendy_mugridge
    Helpful | Level 6
    4 years ago

    the number of files being synced has gone back up again. It goes up every day. I think it was just because there was not a lot going on in the office that it went down.

     

    In any event, this still does not answer my question as to why things uploaded by other users do not show up on my MAC through Finder.  I am looking at a folder that had two subfolders added on December 30 that are not showing on my MAC. Not to mention the item that won't appear that was weeks ago. i can't wait a month (or longer) for things to sync.

     

    I don't have the option to reduce anything in dropbox as I am the person at the firm who does conflict checks. I need access to everything. Also, this is not happening to anyone else and I am not the only user in the firm who has access to everything.

     

    there must be some setting that is not configured properly for me. I need this fixed.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi wendy_mugridge, is it possible that the folder or file names have invalid characters on them?

      This could prevent them from syncing to your Mac.

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