Forum Discussion

yanit's avatar
yanit
Explorer | Level 4
2 years ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
restore
Simon Ruffles's avatar
Simon Ruffles
Explorer | Level 3
6 months ago

Rich, I can't be sure but I believe the contractor was in there a few weeks ago and saw data.

If the account was idle and reactivated, would the event history be wiped? I can go back 2-3 years and see no history.

Finally, I don't believe this is a new new account, as, when I hover over the share icon, I can see 16 email addresses already used which links to my use of it previously. This list includes the sub contractor. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi again, Simon.

Is it possible that your contractor logged in to a different account when they saw the files?

Can you ask them which email address they used and compare it to the one you're using to sign in?

  • Simon Ruffles's avatar
    Simon Ruffles
    Explorer | Level 3
    6 months ago

    Hannah, We have managed to find the original invite from 2018 which shows the correct account is based at this email address. Existing email addresses associated with the account seem to confirm that.

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