Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
Solved
Recover Permanently Deleted Files
Someone got an access to my account and deleted some of my files 3 months ago. I tried recovering it now, but it still wont after purchasing the Dropbox Professional Trial with that said that it can recover up to 120 days. 😞 Can I still retrieve them?
Hey rcpluse, I am afraid that you cannot recover those files via Dropbox anymore. If you were a Dropbox Basic user when the deletion happened, those deleted files would be kept for 30 days. After 30 days those files would have been removed permanently from the Dropbox server. Now subscribing to Dropbox Pro cannot recover them. Dropbox Pro subscription is not retroactive, meaning it is not applicable to past events, it will keep 120 days history from now on.
- The only thing I can suggest is looking to see if they are available on any other device still, or, if they were a part of a shared folder can you get somebody else to send you them back.
26 Replies
Replies have been turned off for this discussion
Actually i uploaded one pic and with in two hours i deleted it permanently from dropbox.. but still i t is available in dropbox servers , will they give my files which is indecent to any sites , iam fearing please help me soon
- Mark
Super User II
If you permanently deleted it then its deleted and will no longer be useable.
Also, unless you explicitly shared it Dropbox will not send it anywhere - or for that matter even know what the image is about. - Permanently deleted photos will be available in dropbox server are not tell me please ,
If available how many days it will be in dropbox server eventhough i permanently deleted - RichPermanently deleted files are deleted, permanently. They cannot be recovered.
- My question is that , permanently deleted file in dropbox , will dropbox server has its backup are not say me ...
If they keep my files after I permanently deleted, how many days it will be in Dropbox server - After I permanently deleted my file in my Dropbox account , how many days dropbox will keep by files in their servers..
Please help me my files are available with dropbox server are not , after I permanently deleted - MarkThere not.
They are gone.
You permanently deleted it.
There is now no copy of it. - Walter
Dropbox Community Moderator
Hey babureddy79 , thanks for reaching out about this.
You stated that you have already permanently deleted these files and please feel free to correct me if I'm wrong but when this type of deletion occurs, the files and their backups (no matter what version history your account is entitled to) are immediately removed from Dropbox's servers. Note that this can only be done via the web interface on Dropbox.com.
I hope this helps and I remain at your disposal should you have any other questions!
- Are you sure when I permanently deleted any file ,it won't be look even in dropbox server correct
- MarkYes.
