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yanit's avatar
yanit
Explorer | Level 4
2 years ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disappeared. I checked the the "Events" page on Dropbox web, and there was no indication that I moved or deleted my files. There were not in trash either. Please help!

restore

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Simon Ruffles, let me jump in here too!

    If the case is similar to what Rich described, and the account was deleted due to inactivity then the content wouldn't be recoverable. 

    Do you remember when was the last time you accessed your account? 

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